Help center

Contact us

Email help@rolezeiros.app with your app version, device operating system and a clear description. Never send passwords, authentication codes or full payment details.

Frequently asked questions

How do I share a trip? Open the trip and use its invitation feature. Check the recipient and share only what is needed. Access depends on participant permissions.

Does recording an expense make a payment? No. The app organizes amounts and shares; participants arrange payments separately.

Does an AI itinerary book anything? No. Check hours, prices, availability and travel requirements before deciding.

Is there an iPhone app? The iOS version is being prepared. Check the site's download links for current availability.

Credits and purchases

Trips, participants, expenses, dashboards and manual itineraries are free. Only new AI generations, full or per activity, use credits; the cost appears before confirmation. Delivered itineraries remain available with a zero balance, according to permissions.

Buy packs in the iOS or Android app according to store availability. Check localized price and quantity before purchase. There is no automatic renewal and purchased credits do not expire. On the web you can view and use the same account balance; purchasing takes place in the mobile app.

If a purchase is missing, check that you are in the Rolezeiros account used to buy it and sync the wallet. Pending payments await confirmation and cancellations do not grant credits. If the store charged you, await verification and contact help@rolezeiros.app with the store, product and transaction reference; do not buy again to recover the same purchase. Never send passwords or full card details.

Starting generation reserves credits. Consumption occurs on valid delivery; a definitive failure releases the reservation. Check generation status and refresh the wallet before repeating. Request monetary refunds through the billing store. A refund removes purchase credits and may leave a negative balance if spent, without an additional automatic charge; only new generations without sufficient balance are prevented.

Logging in on another device recovers the wallet; restoring purchases in the store does not recreate spent credits.

Export data or delete an account

In the app, open Profile → Account and personal data → Export my data or Delete account. Fresh identity confirmation may be required. If you cannot sign in, email help@rolezeiros.app, using the account email where possible.

People without accounts can also request access, correction or deletion of invitation data. In-app exports do not cover every external record. Deletion runs in stages and may preserve shared or necessary records as explained in the Privacy policy.

The export includes the wallet and credit history. Before deleting an account with remaining credits, contact help@rolezeiros.app for review of the balance and any refund rights. Account deletion does not convert credits into money or automatically request a store refund. Minimal transaction records may remain as explained in the Privacy policy.

Report a bug or abuse

For bugs, provide reproduction steps, app version and the displayed message. Hide personal and other participants' data in screenshots.

For abuse, illegal content or security concerns, describe what happened and identify the relevant trip or reference to help@rolezeiros.app. Send only necessary evidence; do not forward illegal material. You may request review of moderation decisions through the same channel. Report immediate danger to local authorities.